The Society for the Prevention of Cruelty to Animals Laurentides-Labelle (hereinafter "SPCALL") places great importance on the protection of personal information. This policy describes how SPCALL collects, uses, and discloses the personal information you provide during your interactions with our organization. We will collect, use, and disclose your personal information in accordance with this policy.

By using our services, you acknowledge that you have read and understood this policy, and you consent to the collection, use, and disclosure of your personal information in accordance with this policy.

What personal information do we collect?

"Personal information" refers to any information about an individual that can identify them, either directly or indirectly. In general, personal information does not include professional contact details, such as a person's name, title, address, or work phone number.

• Identity information, such as your first and last name;
• Contact details, such as your address, email address, and phone number;
• Marketing information and communication preferences;
• Information related to your participation in an event, such as your comments and responses to surveys;
• Information related to your application, such as your résumé, details about your education and work experience, information about your professional affiliations, and other relevant details for potential recruitment by SPCALL or a potential association with SPCALL;
• Information about your use of our website, such as data on the type of browser used, or data collected through analytical cookies about your browsing preferences and pages visited, as well as other tracking technologies;
• Personal information related to your pets, such as the pet’s name, health status, behaviour, license number, microchip number, etc.;
• Personal information related to our adoption process, such as the number of children, their ages, your living situation (house, condo, etc.), etc.;
• Any other personal information you provide.

Purposes for which we collect your personal information

SPCALL may use your personal information for the following purposes:

• To register your pets in accordance with applicable legislation;
• To provide you with our adoption, surrender, claims, and complaints services;
• To respond to your information requests;
• To contact you for fundraising purposes, and for information related to our programs, events, and services;
• To process payments for your donations and other financial transactions;
• To assess any applications submitted to become a member, employee, or volunteer of SPCALL;
• To develop and promote services, including generating depersonalized statistics from personal information;
• To enable SPCALL to fulfill its obligations and/or exercise its rights as an employer, as a registered charity of which you are a member, director, and/or volunteer, or in any other capacity;
• To enforce municipal and provincial pet legislation in the territory served by SPCALL.

When do we collect your information?

We may collect your personal information when you use our services and provide it voluntarily. For example, we may ask you to provide personal information when you:

• Communicate with an SPCALL representative (in person, by phone, via video conference, instant messaging, etc.);
• Use our website;
• Make a donation by mail, using our online platform, via Accès-D, in person, etc.;
• Send a question or comment to our organization by email, phone, on social media, or through our website (https://spcall.ca/);
• Participate in an event organized or associated with SPCALL;
• Register your pets;
• Use our adoption, surrender, or claims services;
• File a complaint against a third party under pet legislation;
• Become the subject of a complaint under pet legislation;
• During the evaluation of your dog in the context of the municipal “dangerous dog” regulation;

Consent

SPCALL informs you and obtains your consent for the collection, use, or disclosure of personal information, subject to certain exceptions provided by law. Consent may also be given by your authorized representative, provided that they provide SPCALL with written confirmation of your consent.

Consent must be clear, free, informed, given for specific purposes, and must not be obtained through deception.

Use, Disclosure, and Retention of Personal Information

Your personal information will not be used without your consent for purposes other than those for which it was collected, or in accordance with applicable laws.

We retain your personal information for as long as necessary to achieve the purposes for which it was collected and to fulfill our legal obligations.

SPCALL may use your personal information or disclose it for other purposes with your consent or when required or mandated by law:

• With service providers who assist SPCALL in carrying out its activities and services, including customer service, tracking and analyzing activities on our website, and the operation and maintenance of the website. These service providers may only use your personal information for the purposes outlined in this policy;
• When necessary to protect the security, property, or other rights of SPCALL, its representatives, and the users of our services, including for fraud detection and protection.

Security

We take the necessary precautions to ensure that your personal information is adequately protected against loss or theft, as well as unauthorized access, reproduction, disclosure, use, or modification, taking into account its sensitivity and the purposes for which it is used, while under our care. To ensure the security of your personal information, we implement, among other things, the following physical, administrative, and technical measures:

• Secure access to premises;
• Access approval protocols;
• Protected access to servers and computers;
• Firewalls;
• Regular updates to security measures.

Despite the measures described above, we cannot guarantee the absolute security of your personal information. If you have reason to believe that your personal information is no longer protected, please contact our Personal Information Protection Officer immediately using the contact details provided in this policy.

Accessibility and Accuracy of Your Personal Information

You may request access to the personal information we hold about you by contacting us in writing at the contact details provided below, and we will respond to your request within the timeframes specified by applicable laws. We will need to verify your identity before providing you with the personal information we hold about you. Such a request for access is free of charge. However, we may not be able to grant access to your personal information if it cannot be separated from personal information about other individuals, if it cannot be disclosed for security or commercial confidentiality reasons, or if it is protected by legal privilege. If we are unable to grant access to your personal information, we will inform you of the reasons for the refusal.

You may request a correction or update to your personal information by contacting us in writing at the contact details provided below, and we will also need to verify your identity before making any changes. We will make reasonable efforts to correct or update the personal information you identify as inaccurate or incomplete, in accordance with the timeframes specified by applicable laws. If necessary, the changes will also be communicated to relevant third parties who have access to this personal information.

In accordance with applicable laws, you have certain rights regarding your personal information when interacting with SPCALL. These rights include:

• Right of access: You have the right to request information on how SPCALL processes your personal information, and to receive a copy of this information.
• Right of rectification: If you believe that your personal information is incorrect or incomplete, you may request that we correct it.
• Right to withdraw consent: In certain situations, you have the right to withdraw your consent to SPCALL’s use of your personal information, particularly regarding the communication or use of this information.

To exercise any of these rights, we ask that you submit a written request, either by email or by mail, addressed to SPCALL’s Personal Information Protection Officer at the contact details provided below:

Email:
By mail:
Personal Information Protection Officer
SPCA Laurentides-Labelle
355 Demontigny Street
Sainte-Agathe-des-Monts, Quebec
J8C 3S5

The request must clearly specify the personal information concerned by your request and, if applicable, the reasons for it.

Modifications to this Policy

SPCALL may, from time to time and at its sole discretion, modify this policy without prior notice. The most recent version will be posted on our website.
SPCALL encourages you to review this policy periodically to stay informed about how SPCALL protects your personal information and to be notified of any changes to this policy.

Contact Us
We welcome your feedback.
Please contact the Personal Information Protection Officer:

• If you have any questions, comments, or concerns regarding this policy;
• If you wish to report any practices that deviate from the content of this policy.

Contact Information:
Personal Information Protection Officer
355 Demontigny Street
Sainte-Agathe-des-Monts, QC
J8C 3S5

Review
This policy is reviewed as necessary, but no later than 3 years from the date of its adoption or last revision.

Effective Date
This policy takes effect on June 11, 2025.